Questions, answered

Clarity before your company commits.

Choose a package, understand the handoff, and know what happens as your team gets started.

Choosing a package

Which package should we choose?

Choose Sales if your immediate need is turning inquiries into signed work. Choose Complete if you also need to manage sold projects, production, field activity, costs, invoices, and collections.

Does Complete include Sales?

Yes. Complete includes the Sales workflow and adds the project, field, money, approval, and reporting tools used after work is signed.

Trial and billing

When does billing begin?

Start Sales with 21 days free. No credit card required. Your trial begins when you verify your email and claim your ready workspace. Billing begins only after your Owner chooses to subscribe and approves the price and first-charge date. Complete is set up with our team.

Can we move from Sales to Complete later?

Yes. Contact Pillar for a founder-assisted Complete installation once your company has signed or active work. Our team helps you set up Complete; your existing workspace and retained records can carry forward.

What happens when a trial ends?

If you have not subscribed when your Sales trial ends, your workspace becomes read-only and your data is retained. There is no automatic charge for starting a trial. Your Owner can review a subscription and its first-charge date before choosing to pay. Complete is set up with our team.

Setup and access

How do we get started?

Start your free Sales trial from Pricing when signup opens on October 12, or request a demo. Complete is set up with our team for companies with signed or active work.

Where do existing customers sign in?

Existing customers and invited teammates can use the Sign in link from any public Pillar page.

Security and data

How does Pillar protect company data?

Pillar uses authenticated access, company-scoped data controls, database row security, and server-side authorization. The Security and Privacy pages explain the current controls in more detail. Read more on Security and Privacy.

Still deciding where to start?

Compare Sales and Complete, or show us the handoff creating the most pressure.