Effective Date: May 13, 2026
This Privacy Policy explains how Pillar OS collects, uses, stores, shares, and protects information when customers and users access or use the Pillar OS platform, website, services, features, integrations, and related communications.
By using Pillar OS, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Account Information. This may include name, email address, phone number, company name, role, login credentials, account settings, and user permissions.
Company and Business Information. This may include company profile details, team members, customer records, leads, proposals, project information, tasks, approvals, financial workflow records, invoices, expenses, payments, documents, notes, communications, and related construction business data.
Billing Information. We may collect billing details, subscription status, seat count, payment metadata, transaction records, and related information through our payment processor.
We do not directly store full credit card numbers unless clearly stated otherwise by the payment provider.
Uploaded Content. Customers may upload documents, photos, invoices, contracts, estimates, project files, receipts, images, or other business materials.
Usage and Technical Information. We may collect usage data, device information, browser type, IP address, login activity, pages viewed, feature usage, error logs, diagnostics, and other technical information needed to operate, secure, and improve the platform.
Support Communications. If you contact us, we may collect the contents of your messages, attachments, support requests, and related communications.
2. How We Use Information
We may use information to:
- Provide and operate the Pillar OS platform.
- Create and manage customer accounts.
- Process subscriptions and billing.
- Support onboarding, setup, training, and customer success.
- Provide technical support and troubleshooting.
- Improve platform features, workflows, usability, and performance.
- Secure the platform and prevent unauthorized access.
- Monitor usage, errors, and system performance.
- Communicate about product updates, service changes, billing, security, and support.
- Comply with legal, tax, regulatory, fraud prevention, and contractual obligations.
3. Customer Data Ownership
Customers retain ownership of the business data they submit to Pillar OS.
Pillar OS does not sell customer business data.
We may use customer data only as needed to provide, support, secure, maintain, improve, and operate the platform, or as otherwise permitted by agreement, law, or customer instruction.
4. AI Features and Automated Assistance
Pillar OS may include AI-assisted features that help generate summaries, drafts, project notes, financial organization, task recommendations, workflow suggestions, and other business support.
When AI features are used, customer data may be processed by third-party AI providers or internal AI systems to complete the requested workflow.
AI outputs may be inaccurate, incomplete, or unsuitable for final use. Customers are responsible for reviewing and approving all AI-generated content before relying on it or sharing it with clients, employees, vendors, subcontractors, lenders, accountants, attorneys, or other third parties.
5. Third-Party Services and Integrations
Pillar OS may connect with or rely on third-party services, including hosting providers, database providers, payment processors, authentication providers, email providers, storage providers, analytics tools, AI providers, and business integrations.
Customer data may be shared with these providers only as reasonably necessary to operate the platform, complete requested actions, process payments, provide support, or comply with legal obligations.
Pillar OS is not responsible for the privacy practices, security practices, errors, outages, or data handling of third-party services outside our control.
6. Payments and Billing
Payments may be processed by third-party payment providers. Your payment information is handled according to the payment provider's terms and privacy practices.
We may receive and store payment metadata, subscription status, customer ID, invoices, receipts, seat count, billing plan, and transaction history.
7. Data Retention
We may retain customer data while an account is active and for a reasonable period after cancellation or termination.
We may also retain certain information where needed for legal, tax, billing, audit, backup, fraud prevention, security, dispute resolution, or legitimate business purposes.
Backup copies may remain in secure backup systems for a limited period before being deleted according to normal retention cycles.
8. Data Exports and Deletion Requests
Customers may request a reasonable export of their business data, subject to technical limitations, account status, payment status, legal obligations, and platform policies.
Deletion requests may be limited where data must be retained for legal, billing, tax, security, backup, fraud prevention, or dispute-related reasons.
9. Security
We use reasonable safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or loss.
However, no platform, database, hosting provider, storage system, internet transmission, or electronic communication can be guaranteed to be completely secure.
Customers are responsible for protecting their login credentials, devices, internal access, user permissions, and employee or subcontractor activity.
10. Confidential Business Information
Customer business data may include confidential project, client, financial, pricing, vendor, subcontractor, or operational information.
We will use reasonable efforts to protect such information and use it only for legitimate platform, support, security, legal, or business purposes.
11. Communications
We may send service-related emails, billing notices, security alerts, product updates, onboarding messages, and support communications.
Some service-related communications are necessary and may not be fully opt-outable while using the platform.
12. SMS and Mobile Information
Pillar OS may send operational SMS messages related to construction business workflows, including project updates, lead dispatch, daily log requests, scheduling, approvals, team coordination, subcontractor coordination, and related business communications.
Message frequency varies based on customer usage, project activity, and the workflows a customer enables. Message and data rates may apply.
Pillar OS does not sell or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.
Recipients can opt out of SMS messages by replying STOP, or request help by replying HELP. Support is also available at support@pillaros.app.
13. Children's Privacy
Pillar OS is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions may be posted on our website or provided through the platform.
Continued use of Pillar OS after changes are posted means you accept the updated policy.
15. Contact
Questions about this Privacy Policy can be sent to: